FAQ - City Hall

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GENERAL - CITY HALL

FAQs

  • What time does City Hall open/close?
  • On What Holidays is City Hall Closed?
  • How can I communicate with City Hall?
  • When are City Council Meetings held?
  • If I need information that I believe that the City of Joliet has in its files regarding myself or my property, what is the easiest way I can obtain it?
  • Where can I find information on events and activities in Joliet?
  • Where can I find information on Joliet’s parks?
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CITY HALL INFORMATION DESK


FAQs

  • What is a Service Request?
  • What are my options to put in a service request?
  • Do I have to give my name when I call City Hall to lodge a complaint?
  • Does every service request have a tracking number?
  • What is the time line that City Departments/Inspectors have to review my Service Request?
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CITY MANAGER'S OFFICE


FAQs

  • My recycling, garbage, or yard waste was not picked up. Who can I call?
  • My recycling, garbage, or yard waste has not been picked up in weeks, I’ve called Waste Management and they aren’t doing anything about the problem, who can I call?
  • Who do I call if my garbage container is broken?
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CUSTOMER SERVICE


FAQs

  • Who do I contact if I have a water billing question?
  • Who do I contact for water turn on/offs?
  • Does the City of Joliet offer a Senior Discount on their municipal water bill?
  • Where do I get a garage sale permit?
  • Where do I pay City issued parking/compliance tickets?
  • Where are Parking Ticket Hearings held?
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 BUILDING AND INSPECTIONS DEPARTMENT


FAQs

  • Who can I contact about building permits or home improvement projects?
  • My neighbor is doing a renovation project without a permit, who can I report this to?
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JOLIET FIRE DEPARTMENT


FAQs

  • Can I burn leaves/yard waste in my backyard?
  • Can I have a fire pit?
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JOLIET POLICE DEPARTMENT


FAQs

  • Does the Joliet Police Department have a Non-Emergency phone number that they can be reached at?
  • Where can I get a copy of an accident or police report?
  • When does the city snow ban for parking go into effect?
  • How long can I park my car on a city street?
  • How do I report an abandoned vehicle that is parked in the street?
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NEIGHBORHOOD SERVICES

FAQs

  • When can garbage containers be placed at the curb and when do containers need to be removed?
  • What is the height restriction for grass/weeds?
  • Can I place my leaves on the street for the City to pick up?
  • Do I have to shovel my sidewalk?
  • Can I take snow from my driveway and/or sidewalk and place it in the street?
  • How do I report graffiti?
  • My neighbor has had a TV/trash/junk in their yard for weeks and Waste Management isn’t picking it up who can I report this to?
  • My Land Lord is not fixing issues within my rental unit, who can I contact?
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PUBLIC UTILITIES


FAQs

  • How do I report a water main break?
  • What part of my sewer is my responsibility to maintain?
  • Who do I report a sink hole or loose manhole cover to?
  • Who do I contact for property, parkway, curb, and apron restoration after a City dig up?
  • There are different colored markings on my parkway, who can I call for information?
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PUBLIC WORKS


FAQs

  • What do I do if my streetlight is out?
  • Who do I call to report a pothole or street repair?
  • Who can I report a down street sign to or request that my street sign get fixed?
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PUBLIC WORKS FORESTRY DEPARTMENT

FAQs

  • Does the City offer any assistant programs to help residents remove dead trees that are located on their own private property?
  • If I received the proper permit to remove my own City parkway tree(s), may I request the City to do a City parkway tree replant?
  • The City planted a new tree in the parkway. Who is responsible for watering it and how often should it be watered?
  • All the residents on my street received a City parkway tree replacement but me. Why?
  • My tree stump has been ground out, but I don’t want to wait for the City to replant a tree. May I replant my own parkway tree at my expense?
  • My tree stump has been ground out. When can I expect a parkway tree replacement(s)?
  • The City ground out my tree stump, but left woodchips in the hole. Are they coming back to clean this up?
  • The City came out and removed the parkway tree, but left the stump. When can I expect to see the tree stump removed?
  • The City parkway tree has already been marked. When can residents expect to see it removed?
  • How do I know if a City parkway tree has been marked for removal?
  • Is the City treating any Emerald Ash Borer trees? If not, can residents treat infected City parkway trees?
  • How do I know if a City parkway tree has been infected with Emerald Ash Borer (EAB)?
  • I have a dead/dying tree in the City parkway. Is the resident responsible for removing it?
  • What is a parkway? How do I know if a dead/dying tree is located within the City parkway?
  • My parkway tree is dead/dying; who do I report this to?
  • Can I cut down the parkway tree myself or do I have to wait for the City?
  • The City cut down my parkway tree, what now?
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PUBLIC WORKS ROADWAYS DIVISION

FAQs

  • My yard /mailbox was damaged by City snowplows. Who will repair it?
  • How do I report a street/alley pothole?
  • Will the City pick up my leaves in the fall if I blow/rake them into the street?
  • How do I report a pothole on local highway on local interstate that runs through Joliet? (Rt. 6, 7, 30, 52, 53, 59/I-80, I-55)?
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ZONING DEPARTMENT


FAQs

  • Am I allowed to keep chickens, roosters, bees or any other barn/farm like animal on my property?
  • Can I park my vehicle on the grass anywhere in my yard?
  • Can I park my camper, boat, RV, or trailer on my property?
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